Standard Bank
Position: Supervisor, CCC, Telco Trade Partnerships
Industry: Company Banking/Financial Services
Employment Type: Full-Time
Placement: Lagos, Lagos State
Table of Contents
Job Description
Standard Bank is seeking candidates for a position in Supervisor, CCC, Telco Trade Partnerships based in Lagos, Lagos State. If you are interested in this opportunity, please review the details below.
Standard Bank, a leading financial institution in Nigeria, is currently seeking a dynamic individual to join our team as a Supervisor for our Customer Contact Centre (CCC) specializing in Telco Trade Partnerships. In this role, you will be responsible for leading and supervising a support team dedicated to providing end-to-end processing of customers' requests and queries received via the Contact Centre, ensuring timely and seamless resolution.
Job Detail
Responsibilities
- Lead and supervise the support team in the CCC, ensuring efficient handling of customer requests and queries.
- Provide guidance and support to team members, fostering a positive and productive work environment.
- Monitor and evaluate team performance, implementing strategies for improvement as needed.
- Collaborate with other departments to ensure alignment of CCC operations with organizational goals and objectives.
- Handle escalated customer issues and complaints, striving for swift and satisfactory resolution.
- Maintain accurate records of customer interactions and transactions for reporting purposes.
- Stay updated on industry trends and best practices in customer service management.
Job Requirements
Before applying, please take the time to thoroughly review and comprehend the job requirements outlined below. Ensuring that you meet all the specified criteria will significantly enhance your candidacy for the Supervisor, CCC, Telco Trade Partnerships position at Standard Bank:
Qualifications
- First degree in any field.
- Minimum of 2 years of operational and customer service experience.
- Well-developed people management skills.
- Excellent interpersonal and communication skills.
- Strong negotiation skills.
- Service-oriented with a focus on stakeholder satisfaction.
- Creative thinker with strong analytical and problem-solving abilities.
Education Requirements
- First degree in any field.
Experience Requirements
- Minimum of 2 years of operational and customer service experience.
Skills
- People management
- Interpersonal communication
- Negotiation
- Stakeholder focus
- Problem-solving
Salary, Benefits and incentive
Provided below are the offerings in terms of salary, benefits, and incentives awaiting you in the role of Supervisor, CCC, Telco Trade Partnerships at Standard Bank:
Salary
NGN 90,000 - 200,000 per-Month.
Job Benefits
- Overtime bonus
- Gaining experience
- Comfortable work environment
Incentive Compensation
- Overtime bonus
Date posted: June 12, 2024
Posted on: Lagos
Apply
To apply for the Supervisor, CCC, Telco Trade Partnerships position at Standard Bank, please click the button below:
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