Job Opportunity – Claims Officer at Ipnx Nigeria in Lagos, Lagos State

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Ipnx Nigeria

Position: Claims Officer

Industry: Company Information and Communications Technology (ICT)

Employment Type: Full-Time

Placement: Lagos, Lagos State

Job Description

Ipnx Nigeria is seeking candidates for a position in Claims Officer based in Lagos, Lagos State. If you are interested in this opportunity, please review the details below.

Ipnx Nigeria is one of Nigeria’s fastest-growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses, and residents with innovative, world-class services. Our ability to identify, satisfy, and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive, and passion realized through highly skilled and well-seasoned professionals. We currently provide a number of solutions to various industries and market segments using industry-leading technology such as Radio (WiMAX) and Fibre Optics (Fibre-To-The-Home). Additionally, we offer complementary IT solutions, aiming to cover key commercial and suburban regions.

We are seeking a highly organized and diligent Claims Officer to join our dynamic team in Lagos. The Claims Officer will be responsible for collecting and analyzing claims information presented by customers or third-party claimants, making recommendations on payment processing, and providing excellent customer service as the first line of contact. The role requires strong analytical skills, attention to detail, and the ability to manage multiple tasks efficiently.

Job Detail


  • Receive notification of loss from customers and call center agents.
  • Register notification of claims into claims register, open file, and allocate claim number.
  • Acknowledge claim notification and request claims substantiating documents from claimants/brokers to ensure accurate and complete information on claims.
  • Notify the first responder team of the customer's loss or emergency.
  • Collect and review documentation provided by customers.
  • Schedule appointments with claimants/brokers to arrange for physical inspection by the survey team.
  • Extract relevant information on the risks covered from the underwriting file and document.
  • Raise credit notes on claimants where premium outstanding.
  • Prepare cheque requisitions to pay claimants, co-insurers, solicitors, and other professionals.
  • Verify the correctness of values on claims cheques and dispatch to claimants/brokers.
  • Register all approved claims cheques into settled claims register.
  • Send copies of loss adjusters' reports to co-insurers and collate opinions on their recommendations.
  • Provide assistance to customers on documentation and information requirements for initiating claims payout.
  • Assist customers in calculating their claim settlements.
  • Follow up with customers to verify receipt of claims settlement, first-responder services, and benefits.
  • Redirect customer inquiries to the right unit or function within the organization.

Job Requirements

Before applying, please take the time to thoroughly review and comprehend the job requirements outlined below. Ensuring that you meet all the specified criteria will significantly enhance your candidacy for the Claims Officer position at Ipnx Nigeria:


  • HND / Bachelor's Degree in Insurance, Finance, Accounting, or any related discipline.
  • Professional certification such as CIIN, ACCA, ICAN, or relevant qualification would be an added advantage.

Education Requirements

  • HND / Bachelor's Degree in Insurance, Finance, Accounting, or related fields.

Experience Requirements

  • Previous experience in claims processing or a similar role is preferred.


  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • High attention to detail and accuracy.
  • Ability to work under pressure and manage multiple tasks.
  • Proficient in Microsoft Office Suite and claims management software.

Salary, Benefits and incentive

Provided below are the offerings in terms of salary, benefits, and incentives awaiting you in the role of Claims Officer at Ipnx Nigeria:


NGN 1,200,000 - 1,800,000 per-Year.

Job Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Employee wellness programs

Incentive Compensation

  • Performance-based bonuses
  • Annual incentives

Date posted: June 20, 2024

Posted on: Lagos


To apply for the Claims Officer position at Ipnx Nigeria, please click the button below:

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The ideal candidate for the Claims Officer position will be proactive, detail-oriented, and possess a strong understanding of the claims process within the insurance industry. Candidates should be under the age of 26 and be prepared to join a fast-paced and dynamic team dedicated to delivering exceptional customer service and innovative solutions.