Customer Service/Support Officer job opening at RapidCheck Diagnostics & Wellness Ltd – Lagos, Lagos State

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RapidCheck Diagnostics & Wellness Ltd

Position: Customer Service/Support Officer

Industry: Company Healthcare/Medical Diagnostics

Employment Type: Full-Time

Placement: Lagos, Lagos State

Job Description

RapidCheck Diagnostics & Wellness Ltd is seeking candidates for a position in Customer Service/Support Officer based in Lagos, Lagos State. If you are interested in this opportunity, please review the details below.

RapidCheck Diagnostics & Wellness Ltd, a leading provider of affordable and high-quality point-of-care instruments and kits, is seeking a Customer Service/Support Officer to join our team in Lagos, Nigeria. Our innovative products, including the Kiptrack 2 in 1 monitoring system, help individuals manage their diabetes effectively by allowing easy monitoring of both blood glucose and blood pressure simultaneously. We pride ourselves on delivering accurate and reliable results through our easy-to-use kits.

As a Customer Service/Support Officer, you will be the first point of contact for our customers, ensuring they receive exceptional service and support. You will handle customer engagements, address inquiries, provide detailed product information, and resolve any issues efficiently. Your role is crucial in maintaining customer satisfaction and loyalty.

We are looking for a detail-oriented individual with excellent organizational skills, trustworthy and reliable, with effective communication skills, active listening, and problem-solving abilities. The ideal candidate should have a background in Biological Sciences or a related discipline and be willing to work in Lagos. If you are passionate about healthcare and helping others, we encourage you to apply for this exciting opportunity.

Job Detail


  • Handle customer inquiries and provide accurate information about products and services.
  • Engage with customers to address their needs and concerns promptly.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with other departments to resolve customer issues.
  • Ensure customer satisfaction and build long-term relationships.
  • Manage customer feedback and report to management for continuous improvement.
  • Assist with product demonstrations and training sessions for customers.
  • Maintain up-to-date knowledge of company products and services.

Job Requirements

Before applying, please take the time to thoroughly review and comprehend the job requirements outlined below. Ensuring that you meet all the specified criteria will significantly enhance your candidacy for the Customer Service/Support Officer position at RapidCheck Diagnostics & Wellness Ltd:


  • Minimum of HND, preferably in any Biological Science related discipline.
  • Must be detail and accuracy oriented with very good organizational skills.
  • Must be trustworthy and reliable.
  • Must have effective communication skills.
  • Strong active listening and problem-solving skills.
  • Must not be more than 28 years old.

Education Requirements

  • HND in Biological Sciences or a related discipline.

Experience Requirements

  • Previous experience in customer service or a related role is preferred.


  • Excellent communication skills.
  • Active listening abilities.
  • Strong problem-solving skills.
  • Organizational skills.
  • Attention to detail.
  • Reliability and trustworthiness.

Salary, Benefits and incentive

Provided below are the offerings in terms of salary, benefits, and incentives awaiting you in the role of Customer Service/Support Officer at RapidCheck Diagnostics & Wellness Ltd:


NGN 100,000 - 150,000 per-Month.

Job Benefits

  • Competitive salary.
  • Comprehensive health insurance.
  • Professional development opportunities.
  • Friendly and supportive work environment.

Incentive Compensation

  • Performance-based bonuses.
  • Annual incentives based on company performance.

Date posted: June 20, 2024

Posted on: Lagos


To apply for the Customer Service/Support Officer position at RapidCheck Diagnostics & Wellness Ltd, please click the button below:

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This role is ideal for a young professional passionate about customer service and healthcare, eager to contribute to a dynamic and innovative company in the medical diagnostics industry.