Customer Service Officer at Outcess Solutions Nigeria Limited in Lagos, Lagos State

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Outcess Solutions Nigeria Limited

Position: Customer Service Officer

Industry: Company Business Process Outsourcing

Employment Type: Full-Time

Placement: Lagos, Lagos State

Job Description

Outcess Solutions Nigeria Limited is seeking candidates for a position in Customer Service Officer based in Lagos, Lagos State. If you are interested in this opportunity, please review the details below.

Outcess Solutions Nigeria Limited, a prominent business process outsourcing company in Nigeria, is seeking a dedicated Customer Service Officer to join our team in Ikeja, Lagos. This role involves handling customer inquiries, providing product and service information, and ensuring customer satisfaction through effective communication and problem resolution. As part of our dynamic team, you'll have the opportunity to contribute to our commitment to delivering exceptional customer experiences and supporting our clients both locally and internationally.

Job Detail


  • Answering phone calls and responding to customer inquiries promptly and professionally.
  • Upselling and cross-selling products and services, processing orders accurately.
  • Transferring calls to appropriate departments and following up on customer issues.
  • Documenting customer interactions and identifying trends to improve service delivery.

Job Requirements

Before applying, please take the time to thoroughly review and comprehend the job requirements outlined below. Ensuring that you meet all the specified criteria will significantly enhance your candidacy for the Customer Service Officer position at Outcess Solutions Nigeria Limited:


  • NCE, OND, HND, or Bachelor’s degree in any field.
  • Customer orientation with excellent communication skills.
  • Ability to multitask and handle challenging situations calmly.
  • Familiarity with CRM systems and strong phone handling skills.

Education Requirements

  • NCE, OND, HND, or Bachelor’s degree in any field.

Experience Requirements

  • 0-4 years of relevant experience in Customer Service is advantageous.


  • Customer orientation
  • Excellent communication (verbal and written)
  • Ability to handle multiple tasks effectively
  • Familiarity with CRM systems

Salary, Benefits and incentive

Provided below are the offerings in terms of salary, benefits, and incentives awaiting you in the role of Customer Service Officer at Outcess Solutions Nigeria Limited:


NGN 55,000 - 60,000 per-Month.

Job Benefits

  • Opportunity for career growth and development
  • Professional training provided
  • Overtime bonuses

Incentive Compensation

  • Bonus for overtime hours

Date posted: June 14, 2024

Posted on: Lagos


To apply for the Customer Service Officer position at Outcess Solutions Nigeria Limited, please click the button below:

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Candidates are advised to complete the online application form and await communication from our HR department regarding the interview process.

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