Claims Officer job opening at Ipnx Nigeria – Lagos, Lagos State

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Ipnx Nigeria

Position: Claims Officer

Industry: Company Information and Communications Technology (ICT)

Employment Type: Full-Time

Placement: Lagos, Lagos State

Job Description

Ipnx Nigeria is seeking candidates for a position in Claims Officer based in Lagos, Lagos State. If you are interested in this opportunity, please review the details below.

Ipnx Nigeria is one of the nation's fastest-growing Information and Communications Technology companies. With a decade of experience, we serve a diverse clientele, ranging from enterprises and small businesses to residents, providing innovative, world-class services. Our solutions encompass industry-leading technology such as Radio (WiMAX) and Fibre Optics (Fibre-To-The-Home). In addition, we offer complementary IT solutions aimed at covering key commercial and suburban regions. Our commitment to meeting and exceeding market needs is driven by a team of highly skilled and seasoned professionals.

We are currently seeking a Claims Officer. The Claims Officer will be responsible for collecting information needed to analyze claims presented by customers or third-party claimants, making recommendations on payment processing, and providing excellent customer service as the first line of contact.

Job Detail


  • Receive notification of loss from customers and call center agents.
  • Register notification of claims into the claims register, open files, and allocate claim numbers.
  • Acknowledge claim notifications and request substantiating documents from claimants/brokers to ensure accurate and complete information on claims.
  • Notify the first responder team of the customer's loss or emergency.
  • Collect and review documentation provided by customers.
  • Schedule appointments with claimants/brokers to arrange for physical inspections by the survey team.
  • Extract relevant information on the risks covered from underwriting files and documents.
  • Raise credit notes on claimants where premiums are outstanding.
  • Prepare cheque requisitions to pay claimants, co-insurers, solicitors, and other professionals.
  • Verify the correctness of values on claims cheques and dispatch them to claimants/brokers.
  • Register all approved claims cheques into the settled claims register.
  • Send copies of loss adjusters' reports to co-insurers and collate opinions on their recommendations.
  • Provide assistance to customers on documentation and information requirements for initiating claims payouts.
  • Assist customers in calculating their claim settlements.
  • Follow up with customers to verify the receipt of claims settlements, first-responder services, and benefits.
  • Re-direct customer inquiries to the right unit or function within the organization.

Job Requirements

Before applying, please take the time to thoroughly review and comprehend the job requirements outlined below. Ensuring that you meet all the specified criteria will significantly enhance your candidacy for the Claims Officer position at Ipnx Nigeria:


  • HND/Bachelor's Degree in Insurance, Finance, Accounting, or any related discipline.
  • Professional certification such as CIIN, ACCA, ICAN, or a relevant qualification would be an added advantage.
  • Must be 26 years old or younger.

Education Requirements

  • HND/Bachelor's Degree in Insurance, Finance, Accounting, or any related discipline.
  • Professional certifications (CIIN, ACCA, ICAN) are advantageous.

Experience Requirements

  • Prior experience in claims processing or a related field is preferred but not mandatory.


  • Excellent customer service skills.
  • Strong analytical and problem-solving abilities.
  • Good communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite.
  • Attention to detail and accuracy.

Salary, Benefits and incentive

Provided below are the offerings in terms of salary, benefits, and incentives awaiting you in the role of Claims Officer at Ipnx Nigeria:


NGN 100,000 - 150,000 per-Month.

Job Benefits

  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Employee discounts on company services

Incentive Compensation

  • Performance-based bonuses
  • Annual bonus

Date posted: June 24, 2024

Posted on: Lagos


To apply for the Claims Officer position at Ipnx Nigeria, please click the button below:

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Ipnx Nigeria offers a dynamic and innovative work environment where you can grow your career. If you meet the age limit and qualifications, we encourage you to apply and become a part of our dedicated team. Use the job title as the subject of your email when submitting your CV.