Lendha
Position: Verification/Recovery Officer
Industry: Company Finance/Microfinance
Employment Type: Full-Time
Placement: Ikorodu, Lagos State
Table of Contents
Job Description
Lendha is seeking candidates for a position in Verification/Recovery Officer based in Ikorodu, Lagos State. If you are interested in this opportunity, please review the details below.
Lendha is dedicated to empowering small businesses by providing seamless access to credit and spend management tools essential for their growth. As a Verification/Recovery Officer, you will work closely with the collections and business development teams to provide operational field support for loan and debt recovery, as well as verification of applicants. Your main responsibilities will include locating clients via phone or physical visits, advising customers on loan repayment management, preparing and monitoring reports, managing your customer portfolio, and recovering debts when necessary.
The role demands a proactive approach to verifying Lendha clients and initiating contact with all defaulting customers. You will review all credit files to ensure proper documentation and monitoring, and follow up on debtor accounts through calls, demand notices, or other appropriate means. You will also monitor loan officers to ensure full recovery of loans they book, and handle the monitoring and recovering of expired loans across all markets.
You will be responsible for daily call memos and progress reports on negotiations with debtors regarding repayment. Additionally, you will negotiate and meet with customers who seek loan workout options such as refinancing, rescheduling, and restructuring. Your duties will include preparing approval requests for management for negotiated settlements and following up until the loan is fully settled and the balance written off.
A crucial part of your role will be the preparation and recommendation of strategies for all recoveries, prioritizing the regularization of outstanding legal and documentation issues on the assigned portfolio. Liaising with external solicitors to ensure efficient handling of legal actions is also part of your responsibilities. Obtaining background information on all loans and customers assigned to the Recovery Team, and following up on major debtors through calls and demand notices, is essential.
To succeed in this role, you must be young, smart, and eager to achieve extraordinary results. You should reside in the Ikorodu/Sango - Lagos axis and be willing to work in the field most of the time. Proficiency in Excel and PowerPoint is necessary, along with a minimum of two years of experience in microfinance operations directly dealing with delinquent clients and problem-solving situations. The ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects is critical.
Job Detail
Responsibilities
- Verification of Lendha clients
- Initiate demand and meet all defaulting customers
- Review all credit files for proper documentation and monitoring
- Follow up on all debtor accounts to ensure recoveries through calls, demand notices, or other means
- Monitor loan officers to ensure full recovery of booked loans
- Monitor and recover expired loans in all markets
- Prepare daily call memos and progress reports on debt recovery
- Negotiate and meet with customers for loan workout options
- Prepare approval requests for management for negotiated settlements
- Prepare and recommend strategies for all recoveries
- Regularize outstanding legal and documentation issues on assigned portfolio
- Liaise with external solicitors for efficient legal action handling
- Obtain background information on all assigned loans/customers
- Follow up on major debtors through calls, demand notices, or other means
Job Requirements
Before applying, please take the time to thoroughly review and comprehend the job requirements outlined below. Ensuring that you meet all the specified criteria will significantly enhance your candidacy for the Verification/Recovery Officer position at Lendha:
Qualifications
- Young, smart, and hungry for achieving extraordinary results
- Reside in Ikorodu/Sango - Lagos axis
- Willing to work in the field most of the time
- 2 years and above experience in microfinance operations dealing with delinquent clients and problem-solving situations
- Apt in negotiating and persuading
- Ability to adapt to new challenges in a dynamic and fast-paced environment
- Proficiency in Excel and PowerPoint
Education Requirements
- Bachelor’s Degree or Higher National Diploma in any discipline from an accredited polytechnic or university
Experience Requirements
- 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations
Skills
- Proficiency in Excel and PowerPoint
- Strong negotiation and persuasion skills
- Ability to adapt to new challenges
- Strong analytical skills
- Excellent communication and interpersonal skills
Salary, Benefits and incentive
Provided below are the offerings in terms of salary, benefits, and incentives awaiting you in the role of Verification/Recovery Officer at Lendha:
Salary
NGN 100,000 - 200,000 per-Month.
Job Benefits
- Competitive salary
- Professional growth opportunities
- Health insurance
- Transportation allowance
Incentive Compensation
- Performance-based incentives
- Annual bonus
Date posted: July 7, 2024
Posted on: Ikorodu
Apply
To apply for the Verification/Recovery Officer position at Lendha, please click the button below:
Apply NowThis position requires residence in the Ikorodu/Sango - Lagos axis and offers an excellent opportunity for individuals passionate about supporting small businesses and working in the microfinance sector. The role demands a proactive approach to debt recovery and client verification, ensuring efficient handling of legal actions and regularizing documentation issues while maintaining high standards of client service and satisfaction.
