Job opportunity – Fulfillment Operations Lead at Zipline in Calabar, Cross River State

Posted on
Zipline Logo


Position: Fulfillment Operations Lead

Industry: Company Logistics and Supply Chain

Employment Type: Full-Time

Placement: Calabar, Cross River State

Job Description

Zipline is seeking candidates for a position in Fulfillment Operations Lead based in Calabar, Cross River State. If you are interested in this opportunity, please review the details below.

Zipline was founded with a mission to create the first logistics system that serves all humans equally. Our goal is to tackle the world’s most urgent and complex access challenges by leveraging our expertise in robotics and autonomy. We design, manufacture, and operate the world’s largest automated delivery system, serving tens of millions of people globally. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart in the United States, Zipline is transforming the way goods move.

We are transitioning to clean, electric, instant logistics to decarbonize delivery, reduce road congestion, and minimize fossil fuel consumption and air pollution. By doing so, we provide equitable access to billions of people. Our technology is sophisticated, but our vision is simple: a teleportation service that delivers what you need, when you need it. We inspire people, governments, and businesses to envision a world where goods move as seamlessly as information.

As a Fulfillment Operations Lead at Zipline, you will play a crucial role in guiding your team to success. You will be responsible for setting clear objectives and measurable key performance indicators, distributing tasks efficiently among your team, fostering your team's growth, providing regular feedback, and collaborating closely with other teams.

Your main tasks include establishing challenging goals aligned with both Zipline and organizational objectives, addressing resource gaps, ensuring equitable work distribution, and empowering team members to take ownership. You will coordinate your team's efforts with other relevant teams, assist each team member in defining task priorities, guide the team in prioritizing tasks effectively, hold regular meetings to track progress, and provide guidance when needed.

In addition to managing tasks, you will understand each team member's career aspirations, support their development journey, offer proactive feedback, and encourage further growth. You will analyze problems using data, make informed decisions, and contribute significantly to team dynamics. Your role is essential in mentoring, coaching, and fostering team growth, and in addressing customer needs to enhance their experience.

Job Detail


  • Establish and communicate challenging goals aligned with Zipline and organizational objectives.
  • Identify and address resource gaps that may hinder team progress.
  • Ensure equitable distribution of work within the team for collective success.
  • Empower team members to take ownership of key tasks.
  • Coordinate team's efforts with other relevant teams.
  • Assist each team member in defining task priorities.
  • Guide the team in prioritizing tasks effectively, including the importance of setting boundaries.
  • Hold regular meetings to track progress towards goals.
  • Provide guidance if team members fall behind.
  • Understand each team member's career aspirations and support their development.
  • Offer proactive feedback to individuals not meeting expectations.
  • Analyze problems using data and make informed decisions.
  • Exhibit strong judgment in decision-making processes.
  • Contribute significantly to team dynamics.
  • Mentor, coach, and foster team growth.
  • Address customer needs and enhance customer experience.

Job Requirements

Before applying, please take the time to thoroughly review and comprehend the job requirements outlined below. Ensuring that you meet all the specified criteria will significantly enhance your candidacy for the Fulfillment Operations Lead position at Zipline:


  • Diploma or Degree in Sciences, with a preference for Pharmacy, Nursing, Biomedical Laboratory, Biochemistry, or Public Health.
  • Proficient in spoken and written English.
  • Demonstrated excellence in executing operational tasks effectively.
  • Ability to analyze problems using data and make informed decisions.
  • Strong judgment in decision-making processes.
  • Significant contributions to team dynamics.
  • Expertise in mentoring, coaching, and fostering team growth.
  • Critical thinking skills in addressing customer needs and enhancing customer experience.

Education Requirements

  • Diploma or Degree in Sciences, preferably in Pharmacy, Nursing, Biomedical Laboratory, Biochemistry, or Public Health.

Experience Requirements

  • Proven experience in operational task execution and team leadership.


  • Technical support
  • Quality control and supervision
  • Team management
  • Problem analysis using data
  • Decision-making
  • Mentoring and coaching
  • Customer service enhancement

Salary, Benefits and incentive

Provided below are the offerings in terms of salary, benefits, and incentives awaiting you in the role of Fulfillment Operations Lead at Zipline:


NGN 4,000,000 - 6,000,000 per-Year.

Job Benefits

  • Health insurance
  • Professional development opportunities
  • Paid time off
  • Retirement benefits

Incentive Compensation

  • Performance-based bonuses
  • Yearly incentives

Date posted: July 11, 2024

Posted on: Calabar


To apply for the Fulfillment Operations Lead position at Zipline, please click the button below:

Apply Now

This role demands a dynamic leader with a passion for transforming logistics and supply chain operations. The ideal candidate will possess strong organizational and analytical skills, a commitment to sustainability, and the ability to inspire and mentor a team. This position offers an exciting opportunity to make a significant impact on global health and equity.