Client Responsiveness and Accountability Support Intern Job Opening at International Rescue Committee – Maiduguri, Borno

Job Description

Job Detail

Responsibilities

• Collect feedback from communities and report to the concerned body.
• Answer toll-free calls and record complaints/feedback using prepared templates.
• Uphold and respect the confidentiality of all received information.
• Regularly update oneself on IRC projects to understand thematic and geographic areas of operation.
• Brief staff and others on IRC Nigeria Community Accountability Mechanisms.
• Stay informed on new IRC policies and procedures, particularly regarding accountability.
• Understand and apply Humanitarian Accountability Partnership (HAP) and Core Humanitarian Standards.
• Respond to information requests or answer questions within the mandate specified in the IRC Nigeria Community Accountability Mechanism document.
• Summarize information and report to the concerned body as per the Community Accountability Mechanism document.
• Share relevant information for new project designs when approved by the supervisor.
• Clarify questions reported to the Complain/Feedback Analysis Committee when needed.
• Display excellent communication skills and experience in report writing.
• Make preliminary analysis and share summaries with respective sector concerned staff.
• Participate in lesson-sharing meetings, bazaars, and workshops.
• Systematically and securely document reports.
• Manage and maintain hotline services and other Accountability Mechanisms.
• Ensure the monthly subscription for hotline services is paid on time.
• Maintain telephone apparatuses and ensure batteries are fully charged.
• Report technical problems to the supervisor promptly and follow up on maintenance.
• Design strategies to ensure all target communities have access to hotline services and other Feedback Mechanisms.
• Manage suggestion boxes for feedback collection.
• Devise and implement effective communication strategies for Accountability Mechanisms to all project stakeholders.
• Perform other related tasks assigned by the supervisor.

Job Requirements

Before applying, please take the time to thoroughly review and comprehend the job requirements outlined below. Ensuring that you meet all the specified criteria will significantly enhance your candidacy for the Client Responsiveness and Accountability Support position at International Rescue Committee (IRC):

Qualifications

• Minimum of a diploma in communication or a related field.
• Experience in developmental work and communication is an advantage.
• Ability to maintain confidentiality of information and individuals.
• Proficiency in MS Word and Excel.
• Familiarity with email communication, especially Microsoft Outlook.
• Good verbal communication skills in Hausa, Fulfulde, and Kanuri.
• Working knowledge of English.
• Commitment to IRC values and principles.
• Passion for humanitarian work.

Education Requirements

• Minimum of a diploma in communication or any sector-related field.

Experience Requirements

• At least one year of experience handling complaint response mechanisms preferred.

Skills

• Strong data collection, analysis, and report writing skills.
• Good verbal communication skills in local languages.
• Working knowledge of English, Hausa, Fulfulde, and Kanuri.
• Excellent presentation skills.
• Strong team player with excellent interpersonal skills.

Salary, Benefits and incentive

Provided below are the offerings in terms of salary, benefits, and incentives awaiting you in the role of Client Responsiveness and Accountability Support at International Rescue Committee (IRC):

Salary

NGN 600,000 - 900,000 per-Year.

Job Benefits

• Professional growth opportunities.
• Exposure to international humanitarian standards.
• Hands-on experience in community engagement and accountability.

Incentive Compensation

• Performance-based bonuses.

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Date posted: June 19, 2024

Posted on: Maiduguri

This position requires a deep understanding of the local context and a commitment to the IRC’s mission and values. The selected candidate will have the opportunity to contribute significantly to the wellbeing of vulnerable populations in Borno.